Here's info package regarding Christmas time shipping, returns and other essential matters.
We handle all incoming orders quickly and if possible, the package will be shipped to you in a matter of hours.
Please note that all other delivery methods except Priority Letter are traceable aka safe delivery methods around the world. We do not recommend to use Priority Letter with Christmas time deliveries in under any circumstances.
Deliveries to Europe (GLS and Finnish Postal Services aka "Posti")
For some countries we have both GLS and Posti to choose from. In all cases we recommend to use GLS: it is faster and more reliable. There’s also collection point and other available options available in certain European countries.
In both GLS and Posti delivery methods if you want your package before Christmas, place your order at latest on Thursday 13th December. With GLS deliveries to Germany, Denmark, Estonia, Lithuania and Latvia we have extended order deadline which is Sunday 16th December. We do not recommend to use Priority Letter.
Deliveries to North America (Fedex and Finnish Postal Services aka "Posti")
We recommend to use Fedex. Normal delivery time depending on state and area is 2-4 working days. Fedex is a bit more expensive than Posti but way more reliable and faster service with full insurance.
If you use Fedex, place your order at latest on Sunday 16th December. If you use Postal Services, place your order at latest on 6th December. We do not recommend to use Priority Letter in any circumstances.
Deliveries to rest of the world
Same recommendations as with North America: if Fedex is available to your country, please use it. Delivery time 2-7 working days depending on where you live. If you use Postal Services, the delivery time is something between 4-14 working days, Christmas time even more.
If you use Fedex, place your order at latest on Thursday 13th December. If you use Postal Services, place your order at latest on Thursday 6th December 2017. If you use Priority Letter, place your order at latest on Monday 3rd December. We do not recommend to use Priority Letter in any circumstances.
Deliveries to Finland
With any delivery method available, place your order at latest on Sunday 16th December. We do not recommend to use Priority Letter. Even though Posti promises Priority Letters to be on time, it is possible that letters will be late. All other delivery methods are faster and they come with tracking code. If you make your order after 16th December, we do ship the package as soon possible and there’s a possibility that it will arrive before Christmas, but we cannot quarantee it.
Picking-up the order from our warehouse
You can pick-up your order from our warehouse in Tampere, Finland aswell. We are open every working day from 10 AM until 4 PM, the last day to pick up the orders is Friday 21st December. Our address is Suonsivunkatu 10, 33420 Tampere, Finland. If you are coming by bus, Tampere Regional Transport's bus number 21 is the one for you. The closest bus stop when coming from the city centre is "Ylöjärventie / 1822, Zone B".
If you would like to receive your order before Christmas, please check that your order does not include any pre-order items. All orders including pre-order items will be shipped as soon as all items of your order are in stock.
Extended returns and exchange service
Orders placed between November 23rd and December 21st can be exchanged or returned until January 11th.