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Christmas time deliveries in 2020

Here's our information package regarding the Christmas time shipping, customer returns and other essential matters.

We ship all our international orders from our warehouse in Tampere, Finland with three different couriers; DHL, GLS and Posti (Finnish Postal Services).

Please note: The order deadlines listed below are based on typical delivery times and do not mean the delivery by Christmas is 100% guaranteed. The earlier you place your order, the better are your chances to receive the items in time for Christmas.

We handle all incoming orders at our warehouse as quickly as possible and depending on the time of placing the order, your package will be shipped to you in a matter of hours.

Please note that all other delivery methods except Priority Letter are traceable around the world. We do not recommend using Priority Letter under any circumstances, as the Covid pandemic is slowing down all postal shipments severely. Also Standard Postal Services has become slower and more unreliable.

 

DELIVERIES WITHIN EUROPE (EXCLUDING FINLAND)
GLS, DHL Express, Standard Postal Services (Posti) and Priority Letter (Posti)

To some countries we have all three, GLS, DHL Express and Posti to choose from. In all cases we recommend to use either GLS or DHL Express as they are fast and reliable.

If you want your package to be delivered to you before Christmas within Europe, here are your order deadlines:

GLS
13th December: Bulgaria, Greece, Croatia, Ireland, Portugal, Slovenia
14th December: Czech Republic, Italy, Poland, Romania, Slovakia, Spain
15th December: Austria, Belgium, France, Germany, United Kingdom, Hungary
16th December: Lithuania, The Netherlands, Sweden
17th December: Denmark, Estonia

DHL Express
20th December:All countries within the European Union + Norway, Switzerland
16th December: Rest of Non-EU Europe

Standard Postal Services(not recommended)
13th December:
Denmark, Norway, Sweden  
6th December: Rest of the European Union + Switzerland
12th November:Rest of Non-EU Europe, Russia

Priority Letter(not recommended)
3rd December:
All countries within the European Union + Norway, Switzerland
5th November:Rest of Non-EU Europe, Russia

 

DELIVERIES TO NORTH AMERICA
DHL Express, Standard Postal Services (Posti) and Priority Letter (Posti)

We recommend using DHL Express. The typical delivery time, depending on state and area, is 1-4 working days.

If you want your package to be delivered to you before Christmas in North America, here are your order deadlines:

DHL Express
20th December:
USA & Canada

Standard Postal Services (not recommended)
3rd December:USA & Canada

Priority Letter (not recommended)
5th November:USA & Canada

 

DELIVERIES TO THE REST OF THE WORLD
DHL Express, Standard Postal Services (Posti) and Priority Letter (Posti)

If DHL Express is available to your country, we strongly recommend to use it.

If you want your package to be delivered to you before Christmas, here are your order deadlines:

DHL Express
16th December: South America, Middle East, Africa
17th December: Asia, Oceania

Standard Postal Services (not recommended)
12th November:South America, Africa, Middle East, Asia, Oceania

Priority Letter (not recommended)
5th November: South America, Africa, Middle East, Asia, Oceania

 

DELIVERIES TO FINLAND
Noutopistepaketti, Postipaketti, Pikkupaketti, DHL Express and Kotitoimitus

The shipping options within Finland are Noutopistepaketti (DB Schenker), Pikkupaketti (Posti), Postipaketti (Posti) and DHL Express.

If you want to be sure to receive your order in time for Christmas, please place your order on December 16th latest.

If you place your order between December 17th – 22nd, you still have a chance to receive it before Christmas but we can not guarantee it. Here are the absolute deadlines by delivery method to place your order:

Noutopistepaketti, Kotitoimitus
December 21st

Pikkupaketti
December 17th

Postipaketti
December 20th

DHL Express
December 22nd

Picking the order up from our warehouse
You can pick your order up from our warehouse in Tampere, Finland as well. We are open every working day from 10 AM until 4 PM. The last day to pick the orders up is Tuesday 22nd December. Our address is Suonsivunkatu 10, 33420 Tampere, Finland. If you arrive by bus, Tampere Nysse bus number 21 is the one for you. The closest bus stop when coming from the city centre is "Ylöjärventie / 1822, Zone B".

IMPORTANT NOTES ABOUT CHRISTMAS TIME ORDERS

Pre-order items
If you would like to receive your order before Christmas, please check that your order does not include any pre-order items. All orders including pre-order items will be shipped as soon as all items of your order are in stock.

Extended customer returns and exchanges
Orders placed between November 15th and December 23rd can be exchanged or returned until January 11th 2021.

More detailed info about our general shipping infos can be found here.